Services & Policies » Privacy

SFO is committed to customer service and satisfaction. We realize that many customers are wary about shopping on-line and sharing their personal info. We has created this privacy policy to better inform you of the practices we use on our web site. If you have any questions, please contact us atINFO@SFOSNOW.COM or give us a call at 415.626.1141.

SFOSNOW.COM/ STORE & COOKIES
“Cookies” are files stored on your computer’s hard drive by your internet browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering From SFOSNOW.COM
When you order from SFOSNOW.COM, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience.

Opening An Account With SFOSNOW.COM
We require your name, address, email address, and telephone number. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) To correct any account data, simply sign on and fix the information that is incorrect.

Customer Service
In addition to being able to call SFO (415.626.1141), you may also email us at INFO@SFOSNOW.COM. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Secure Shopping
We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection.

Only employees who require personal information to best serve our customers have access to your personal data. To ensure only necessary access, this data is password protected.

Changes To Privacy Policy
We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.

Questions About Our Polices
If you have any questions regarding your privacy or any of our policies, please contact our customer service department by email at INFO@SFOSNOW.COM or by phone at 415.626.1141.